Karannagoda N M, Athukorala L H A, Gunesekara C, Athkorala K K K
Publication year: 2022

This research study discusses the Information Seeking Behavior of undergraduates during the Covid-19 pandemic in the Faculty of Management, Social Sciences, and Humanities at Sir John Kotelawala Defense University, Sri Lanka. The study has three primary objectives; to find out the undergraduates’ information-seeking behavior for academic purposes, to find out the undergraduates’ information-seeking behavior for non-academic purposes, and to find out the usage of services provided by the university library and undergraduates’ satisfaction during the Covid-19 pandemic. A survey method was applied in this research study, and a questionnaire was used as the primary research instrument. The research philosophy is Interpretivism, and the research approach is deductive. This research study is a quantitative and cross-sectional research study. The random sampling method was used when collecting the sample, and the response rate was 100%. SPSS (ver. 22), Excel 2010 with its data analysis tool pack, and manual analysis were used to analyze data. Most undergraduates used the Lecture Notes provided by the lecturers as the primary information source and used computers as IT equipment for academic purposes during the Covid-19 Pandemic. Further, most undergraduates prefer WhatsApp, Gmail, Zoom, and LMS as IT applications for gathering information for academic purposes. However, most undergraduates used YouTube as the primary information source and Android Devices as IT equipment for non-academic purposes during the Covid-19.
Pandemic. Also, most undergraduates prefer WhatsApp as the IT application for gathering information for non-academic purposes. Considering the university library usage during the Covid-19 pandemic, most undergraduates
do not use the university library. The undergraduates who use the university library mostly use the E-Books provided by the university library. However, most of the undergraduates were satisfied with the services provided by the university library during the pandemic period. Finally, based on the research.