Analysis of Service Quality Gaps in Banking Industry to Enhance Overall Performance: a Case Study of ABC Bank – Ms. Sashi Weerawansa

Ms. Sashi Weerawansa

Senior Lecturer Grade 1 - Department of Economics, Faculty of Arts, University of Colombo

Shashithanganee Weerawansa 1 and D.A Thamindu Jayanga 2

Publication year: 2017