Sajeewanie D. Somaratna
The Library, University of Colombo
A Gap analysis to measure service quality of University Libraries
Somaratna, H.M.D.S.D; Pieris, Colin, N.; Jayasundara, C.C (2010) A Gap analysis to measure service quality of University Libraries , International Conference of “Emerging Trends of Library and Information Service” ETTLIS 2010, June 3-5 India. Pp. 257-261