Influence of Customer-orientation on Organisational Performance: A Study of Large Manufacturing Companies in Sri Lanka

P.S. Verma and K.Kajendra
Publication year: 2004

P.S. Verma and K.Kajendra (2004), Influence of Customer-orientation on Organisational Performance: A Study of Large Manufacturing Companies in Sri Lanka, Decision, Indian Institute of Management, Calcutta,  India, Vol. 31, No. 1, January – June, 125-144.